Tag Archives: BFFs

Um.. We need to talk.

1 Jun

Sometimes it’s a little daunting walking into a new salon for the first time. You’re taking a risk, and trusting a new stylist with your hair, hoping that your personalities and visions will mesh. Hopefully, it turns out amazingly and you know after just one visit that you’ll be seeing that stylist for the next 20 years.

But sometimes you leave feeling underwhelmed. What do you do in that situation?

Obviously, if you and the stylist don’t click on a personal level, he or she may not be for you. But what if you liked the stylist, or the salon in general, and  just didn’t get what you wanted?

Fear not dear friends – this is when a salon should show you what they’re made of. This is when they show you that they really do care and genuinely want to know what you think… And they want to make you happy!

Before I started working in the salon, I was too shy to tell a stylist if I was unhappy with any aspect of my cut. I thought, “Oh, I don’t want her to think I’m a b****.” 

Let me tell you. I was dead wrong.

A salon is like a mini community. Everyone who goes to the salon is part of it. Although first impressions can’t be undone, salons want to give you the best experience possible. And if you’re not happy with the outcome, they want to fix it.

There is no stylist on Earth that doesn’t want to know how you honestly feel about your hair. And there is no stylist that would hold it against you if you didn’t like what they’ve done. Most importantly, there’s no stylist that wouldn’t want to fix it for you.

Making people happy is a salon’s livelihood. And a large part of making someone happy is through communication. If you don’t have open communication about your experience with the salon or stylist, chances are you won’t be happy most of the time. Think about it this way: If a stylist doesn’t know that there is anything wrong, how can they fix it? As much as we want our stylists to be mind readers, sometimes there’s a misinterpretation of what we want. But let me assure you – the more you communicate with the stylist about your hair, the better the outcome. And if you’re not happy, tell them. Because I guarantee they will fix it for you. And I guarantee they will be happy you told them rather than silently hating it or just never coming back.

“Be open with your stylist. Ask them for ways they can change your hairstyle, even if it’s just minimally,” says co-owner Remo.

The moral of the story? You won’t hurt your stylist’s feelings if you want them to make an adjustment, be it with the colour or cut. And if you want to try a different stylist in the salon, they won’t be offended. It’s a community.

A stylist is you hair’s significant other. You wouldn’t dump your boyfriend without telling him why, would you?

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